RETURNS & EXCHANGES POLICY
We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :
- All items must be in their original packaging with product tags intact
- All items must be unworn, unused, unwashed and in its original condition
- Originals receipts would need to be included
If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.
Sales item(s) are non-exchangeable nor returnable.
RETURNS & EXCHANGES
All exchanges and returns would need to be raised within 14 days after arrival. All requests for returns however, would need to be strictly made by email firstname.lastname@example.org. Please mention RETURN as subject of your email and also provide us the order number and indicate the reason for return.
You will need to include your invoice together with the item(s) in its original condition and packaging. When we have received your return goods, we will notify you by email and if all is returned in good conditions, as described above, The Milk Minimalist will refund your purchase price of the return goods within 14 days. We don’t refund via coupons (except when you have payed with a coupon)
The shipping costs of returning an item(s) are for your own account. You are responsonsable for your own return parcels. Return parcels which are lost or damaged during transportation will not be compensated or refunded. You should claim these costs at the transporter.
Important note for return orders outside EU: Always mention RETURN in capital letters on the outside of the parcel. This is to avoid import duties for The Milk Minimalist on the items. Return parcels without the RETURN notice and with customs charges, will not be accepted and or paid by The Milk Minimalist. All customs charges are for your own account.
No refunds will be given for taxes, duties, tariffs and excise charges levied for orders of return items from outside EU.
All returns would need to be shipped to :
The Milk Minimalist
6224 JL Maastricht
OTHER TERMS & CONDITIONS
However, if any of the products received is deemed defective or a wrong shipment, The Milk Minimalist will bear the cost of shipping the item(s) back to you.
Please note that all exchanges are subjected to stock availability and whilst we endeavour to ship a replacement item(s) back to you, we reserve the right to do an exchange by way of an item(s).
All items that are returned and exchanged, can only be made once.
We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order
Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
The Milk Minimalist makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose
All decisions made by themilkminimalist.com are final